Job Description As an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralized chain of command during high-stakes and high-stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as prepared as it can be for when an incident occurs. You will be someone with leadership skills, great communication skills, and some technical expertise. You will have a deep understanding of incident command systems, emergency protocols, and best practices in crisis management. The RoleThe Incident Commander is responsible for the end-to-end management of all major or critical incidents Centralized leadership and point of contact for all major or critical incidentsResponsible for the complete major and critical incident management process, engaging in continual service improvement by taking advantage of opportunities to increase the speed and reliability of response (high-velocity support)Drive and lead the incident bridge until the resolution of major or critical incidents; identifying and engaging with appropriate responders and stakeholders at the right timesEnsure all communications, updates, or notifications for major or critical incidents are sent and adhere to our SLAs and OLAsProvide updates or escalations to senior leadership and key stakeholdersResponsible for the post-incident review process (also known as a postmortem)Act as a post-incident review facilitatorWork with the IRG lead and reporting teams to deliver clear major or critical incident management metrics Required Qualifications: Bachelor's degree in information technology, engineering, or a related fieldAt least three (3) years of experience working in IT service management, or a similar roleStrong communication and interpersonal skillsDecisiveness and ability to make sound judgments under pressureTechnical knowledge and understanding of IT systems and processesStrong ITIL knowledge and an understanding of its use in a DevSecOps environmentProblem-solving and analytical skillsOrganizational and coordination abilitiesAdaptability and resilience in dynamic environmentsWillingness to work a shift pattern and join the on-call rotaAmenable to working in rotating shifts 24/7.Amenable to work in a hybrid setup (2x WFH/week) in BGC, Taguig Other highly desirable skills are Experience or involvement in project work alongside normal incident manager or major incident manager dutiesAzure/AWS certificationsInterest in the latest technologies outside the working environmentKnowledge of the Insurance Industry and Financial Risk Software