Urgent

Work set-up: Onsite Shift Schedule: Fixed work hours9AM-6PM ESTShifting schedule Requirements: At least 2 years in college/College Graduate2 to 4 Years of contact center experinceMinimum of 2 years of work experience in collection operations and Team Handling Qualifications: Sound Knowledge about collections domain and understanding of the process and bucket flows.Experience in collections team management and familiar with the data and reports pertaining to collections.Understanding of collections terminologies, guidelines and laws.Excellent oral and written communication and listening skills.Customer centricAttention to detailsComputer Savy - MS office & InternetHandles contacts with our customers in a polite and friendly way, instilling customer confidenceWillingness to work in shifts