Urgent

Location: MOA Pasay Work set-up: Hybrid Qualifications: Classroom Management/Modules/Up-training/Initiatives/Quality- Help the Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.- Monitor, coach and mentor trainers to help develop the required skill sets.- Develop training materials, activities, and assessments.- Facilitate training classes as needed.- Help the (Senior) Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.- Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.- Protects the confidentiality of client and adheres to company policies regarding confidentiality.- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.- Ensure compliance with internal policies and procedures, external regulations, and information security standards.Competencies Required:Excellent communication and organization skillsVery good coaching and training skillsAbility to communicate effectively to a variety of audiencesAbility to provide and support a vision and directionAbility to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectivenessAbility to work with minimum supervision and in a continually challenging environmentAbility to analyze learning needs and assist in the development of customized modules and initiative