Urgent

Schedule: Nightshift Work set-up: Hybrid (2x per week onsite) Work location: Cebu City Requirements: Bachelor's Degree or equivalent in an accounting-related fieldWill be assigned under Accounting softwaresKnowledgeable with general accountingVoice supportCSR experience in BPO is a MUST - 2 months or 6 months Qualifications: Timely Ticket Response: Address customer inquiries promptly through the product ticket system to ensure a smooth support experience.Error Replication: Work with customers to identify, replicate, and resolve errors or defects using various communication methods.Knowledge Base Utilization: Identify recurring service requests in your area of expertise and create or recommend knowledge base articles to reduce ticket volume and improve efficiency.Customer Service Excellence: Maintain a friendly and empathetic tone in all interactions, ensuring proactive and timely responses to achieve high customer satisfaction scores.Training and Support: Conduct training sessions for new and existing customers via phone and email, and promote the use of knowledge base resources to enhance product utilization and customer success.