Urgent

Work set-up: Onsite Location: Alabang Role & Responsibilities: Manage the scheduling process of the program.Create agent schedules, IDPs and make necessary adjustments as necessary.Acts as backup to the CWFM Assistant Manager.Manage employee information changes inside Verint WFO systemCommunicate effectively with internal and external customersResponsible for balancing staffing requirements with operational efficiencies and financial goals.Create staffing plans to manage headcount based on the locked & rolling forecast General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detailSolid critical thinking, problem solving, and interpersonal skillsAbility to adapt to workload and multitask with attention to detail in a dynamic environment.Excellent verbal, written and comprehension skillsTechnical SkillsVery proficient with Microsoft ExcelAbility to scrub, dissect and shape data, create customized reports.Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc.Create forecasts, schedules and IDPs, run scenarios inside a WFM tool Requirements: 2+ year of hands-on experience in WFM in a call center inbound voice process1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX.College Graduate | With audit expr - Completed 2 years college