Urgent

As a Quality Supervisor, you will: Mentor, guide, and help develop a career path for Quality Analysts;Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures; Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;Establish ambitious but realistic team goals;Work with direct reports on plans for executing and measuring progress and sharing results; andIdentify actionable insights, offer recommendations, and shape teams strategy. Requirements: At least 2 years of relevant people management experience within or beyond the BPO space.Ability to think strategically and solve problems through creative meansBackground in providing constructive feedback and implementing corrective action plansHigh-level understanding of customer confidentiality standardsPassion for developing the skills and know-how of team membersExperience in mediation and conflict resolution techniques