Urgent Hiring. Operations Manager.

Job Role & Responsibilities

To deliver to the client - metrics of productivity, quality, and timeDay to day management and oversight of the business unit's functioning out of the Philippines
operating center
Running the "Centre of Excellence" delivery ops for production across PhilippinesMaintaining Client Service Level Agreement Standards (SLA's) & client satisfactionWork with Operations and Relationship Managers to identify the client's needs and implement
processes and procedures to meet those needs
? Assess technology needs related to the management, service and quality measurements and
related reporting capabilities for internal and customer use
Maintain internal policy and procedures for managementCommunicate policies, procedures, and industry changes to Affiliate NetworkReview and suggest computer system improvements to technical staff and work to implementImplement internal and external procedures and continually update processes to ensure
maximum customer satisfaction and efficiency at the lowest cost
Prepare and deliver performance reviews, coaching, and discipline when necessaryHire, train, develop, and motivate staffPerform other operational duties as requested
Qualifications & Experience

Bachelor's degree in Business, Finance, or other related fields.Excellent written and oral communication skills6+ years of experience in a leadership role for contact centers, Mortgage Domain preferably
Servicing Operations
? Strong information analysis and ability to interpret capabilities (ability to present detailed
technical analysis, assumptions, and recommendations succinctly)
Exceptional problem solving, task prioritization, follow-up, and quick learnerAbility to work in a fast-paced, high-pressure environment with dedication, passion, and
motivation
Good exposure to MS Office (Excel and PPT)Confidence and skillful negotiating skillsExperience starting up a new business in BPO – preferably in BFSI industry a plus
Benefits

Paid TrainingCompetitive Base PayMiscellaneous Allowance Paid Time OffPaid HolidaysHMO BenefitsGroup Life InsuranceEmployee Referral BonusExcellent Growth and Advancement Opportunities