Fusion BPO Philippines is looking for aspirant CSR(s) to start next week. This is for our various accounts ramping up. Be part of our growing team and enjoy the following packages:
What's in it for you?
Work and grow in a familial environment
Competitive salary package, benefits, perks, and commissions
HMO + FREE dependent
Minimum Qualifications:
- At least SHS Graduate
- At least 6 months of BPO experience
- Good verbal and written communication skills
- Willing to work on-site (Robinsons Cybergate, Fuente Cebu)
- Can start ASAP
Job Description:
- Must be able to handle both Customer Service and Sales Support
- Must be able to handle the following Customer Service-related concerns
? Provide pre-sale and post-sale phone support for any concerns such as but not limited to:
Parts Inquiry (Descriptions & Compatibility)
Returns Process
Replacement
Refund
Account and Order concerns
Order Tracking
? Provide phone support for order placement which include but not limited to the following:
Sales Inquiry (Item description, compatibility, pricing and related parts)
Provide Quote to Customers who are interested but not ready to place and order yet
Provide knowledgeable input on different auto parts and their components
Web Order Assistance
Order placement over the phone
Skills and Knowledge needed:
? Great oral and written communication skills
? Customer Service Skills and experience
? Sales Skills and experience
? Online Retail experience of at least one (1) year
? CSAT (Customer Satisfaction) and NPS (Net Promoter Score) knowledge is an advantage
? Knowledge on Conversion and Place Order Value is an advantage
? Knowledge on cars and its parts/components is an advantage
? Can multi-task and can handle pressure well
? Can work even with less supervision
Location:
7th Floor, Robinson?s Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Cebu City, 6000, Philippines