Urgent Hiring - Csr For Largest Bpo In Cebu

Responsibilities:Manage large amounts of incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersJob Types: Full-time, Permanent, Fresh graduateSalary: Php12,000.00 - Php25,000.00 per monthSupplemental pay types:Performance bonusAbility to commute/relocate:Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)Language:English (Required)