Role Overview: Responsible for problem identification and providing resolution on all cash application processes. As a member of the management team, participates in meeting service levels and key measurement targets of the team, delivers a high-quality and cost-effective service, and oversees the process (or part of the process) and customer service decisions.
Can take leadership to ensure the delivery of a customer-focused service to clients with highly proficient knowledge of one or more processes and continually strives to improve the process.
Proficient knowledge of one or more processes is required. Hands-on experience working with an ERP tool (preferably SAP U2K2) is essential. Candidates should be hard-working, confident, and possess high integrity. The ability to communicate effectively, both written and verbal, throughout all levels of the organization is crucial. A passion for creating value and impact for the client is expected, along with a team-oriented and collaborative approach.
General Responsibilities / Accountabilities: Can manage a team of Cash Application Clerks as backup or in the absence of a Team Leader.Handles complex cash application transactions, deductions, and customer account clearing activities.Monitors overall process performance and accounts quality.Assures knowledge management sharing and provides training within the team.Acts as a key contact point for the Capgemini client to resolve queries or issues.Handles complex troubleshooting activities and acts as a contact point with the Command Center to provide any required KPI reports.Is able to handle client-specific queries or issues within the client scope.Conducts process redesign to ensure improvement within the client context and is aware of client-specific adjustments and deviations from the generic GPM process design.Manages control and compliance agenda in the client context within the given area of expertise.Collates incoming payments daily by whichever method and tracks status.Ensures discounts and disputed items are dealt with in a timely manner in accordance with the process.Tracks cash collection targets and advises on potential and significant deviations in order to escalate them properly.Escalates any issue with the bank statement which may affect the collection process, such as missing files or interface error messages.Processes Used: Receive PaymentsProcess Auto Match PaymentProcess Non-Matched PaymentsCustomer ClearingDirect Debit RunSEPA Direct Debit RunSEPA R-transaction HandlingCredit Card PaymentLatter De Change Relevee (Bill Of Exchange France)Reversal EntryRefund to CustomerPrepare Management Report and Business AnalysisProduce Ad-Hoc ReportQualifications (Education/Experience/Certification): Optional Preferably Bachelor's Degree with a Business and Finance background.Must have leadership skills, with experience handling at least 10 FTEs.Must have experience in SAP, on FICO Tcodes.Must be advanced in Excel and able to pass an Excel test.Can create presentations and has experience in storytelling.Must have experience in AR, clerical accounting, and finance.Able to manage stakeholders and partners.
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