Universal Customer Service Representative (Makati) (Rolling Intake) Makati
Opportunity Expired
Upskill and be responsible in providing quality customer service experience of the Contact Centre through Inbound/Outbound Calls
Opportunity details Opportunity Type
Graduate Job
Number of Vacancies
1-41
PHP 250,000 / Year
15 Months Guaranteed Pay and a performance incentive bonus
Start Date
Ongoing
Applications Open
Applications Close
15 May 2024
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Business
Business Administration
International Business
Management
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
C
Communication
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Creative Writing
Journalism
Music
Performing Arts
Photography
Creative Arts (all other)
Animation, Visual Effects & Post Production
E
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Mathematics & Statistics
Mechanical Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Geotechnical Engineering
Biomedical Engineering
F
Food and Beverage Service
Butchery
Baking and Pastry-making
Cookery
Food Hygiene
Food & Hospitality (all other)
Beauty Therapy
Personal Services (all other)
H
Geography
Classics
Criminology
International Development
Peace & Conflict
Refugees & Forced Migration
Archaeology
History
International Studies
Modern Languages
Literature
Translating & Interpreting
Philosophy
Political Science
Public Administration
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
M
Audiology
Biomedical Science
Chiropractic & Osteopathy
Exercise & Sports Science
Health Administration
General Practice
Medical Administration
Obstetrics & Gynaecology
Occupational & Environmental Medicine
Ophthalmology
Paediatrics & Child Health
Palliative Medicine
Pathology
Public Health Medicine
Radiation Oncology
Radiology
Surgery
Naturopathy, Acupuncture & Complementary Medicine
As a Universal Customer Service Representative , you will be responsible for delivering the Center's objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients' inquiries, requests, and complaints within the set service standards.
How will you contribute Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns. Fulfill and ensure completion or closure of all lodged tickets Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary Accomplish and submit required trackers or performance records according to the prescribed frequency Adhere to assigned breaks or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses Elevate timely any escalated interaction; Adhere to the escalation process Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients What we're looking for Bachelor's Degree in any field With at least 1 year of customer contact center experience Able to multi-task and manage various types of client's interactions. Effective communication and listening skills. Well adept with Products, Processes and Policies of the Business function Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals Willing to work on premise in Ayala, Makati Head Office FRESH GRADUATES ARE WELCOME TO APPLY! Hiring criteria You should have or be completing the following to apply for this opportunity.
Entry pathway Degree or Certificate Minimum Level of Study
Bachelor or higher
Study Field
B
B Business & Management
F
F Food, Hospitality & Personal Services
H
H Humanities, Arts & Social Sciences
Work rights The opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Philippine Permanent Resident
Philippine Student Visa
Philippine Temporary Work Visa
Graduate Success Stories Graduate stories "Ensuring data accuracy is not just a job for me; it's a commitment to maintaining the quality of information that powers a bank's operations and decision-making." Data Quality Manager at Security Bank Corporation
Graduate stories "Ensuring data accuracy is not just a job for me; it's a commitment to maintaining the quality of information that powers a bank's operations and decision-making." Data Quality Manager at Security Bank Corporation
"Ensuring data accuracy is not just a job for me; it's a commitment to maintaining the quality of information that powers a bank's operations and decision-making."
Data Quality Manager at Security Bank Corporation
Graduate stories "Ensuring data accuracy is not just a job for me; it's a commitment to maintaining the quality of information that powers a bank's operations and decision-making." Data Quality Manager at Security Bank Corporation
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