Duties and Responsibilities:
- Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures
as well as costing requirements within one hour of receipt of request.
requirements, ticketing deadlines, changes, and cancellations.
- Issue airline tickets according to airline and company policies and procedures.
Ticket issuance includes
Phase IV's and exchanges.
from internal and external customers.
- Courteously communicate with external customers to advise of applicable air itinerary changes resulting
from an airline-initiated flight change.
- Process name corrections in Amadeus, and in-house systems requested by internal and external
- customers according to airline and company's policies and procedures within.
- Work within team to achieve performance standards for all brands and air department duties.
- Provide assistance over the phone for in-house reservation agents and managers.
requests.
- Process airline schedule changes and inform internal and external customers of changes.
- Process queues with efficiency and accuracy according to department protocol.
- Ability to keep open communication with other team members.
- Work directly with management on problem solving.
- Maintain the integrity of the company and our airline partners.
- Be available to work any shift during business hours including rotating weekends.
- Be available to work overtime when necessary.
- Other duties as required and assigned.
**Qualifications**:
With or without call center exp
With airline, travel agencies, tour operator, BPO handling travel account experience
With experience using Amadeus
High school Grad (old curriculum)
Senior High school Grad
College Level/College Grad
Good communication skills
Willing to be assigned in BGC, Taguig
**Job Types**: Full-time, Permanent
**Salary**: From Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus