Travel Reservations Specialist Fully (Remote) Travel Reservations Specialist Fully | Ten Group |Philippines Do you have an eye for detail? Are you passionate about travel? Are you motivated by a challenging and fast pacedenvironment? Are you passionate about travel?Are you motivated by a challenging and fast pacedenvironment?Yes? Read on…Working on the front line as a Travel Reservations Specialist, yourultimate goal is to deliver consistent and exceptional customer service toensure our members have the best experience each time they contact TEN.In this role you will be the primary contact for one of our top clientsin the Asia/Pacific region. You will liaise directly with their customersto facilitate all of their ground transportation requirements. You willhandle a high volume of calls as well as emails and engage with members tounderstand their requirements and complete the reservation process.Who We AreAt Ten our goal is simple, to become the most trusted service businessin the world.Ten is a leading global lifestyle management business with presence inover 20+ offices globally and more than 1300+ employees. We use ourexpertise, technology and buying power to grant our members direct accessto the best travel, live entertainment, dining and luxury retail services.We also work closely with suppliers to provide exclusively negotiatedbenefits and employee loyalty schemes.We deliver our service through a combination of Ten's proprietary,unique technology-enabled platform and the expertise of our highly trainedlifestyle managers. Ten is growing quickly and has ambitious plans to keepinnovating, inspiring and to continue to improve the lives of millions ofmembers.As a Certified B Corp, Ten Lifestyle Group joins a global community ofbusinesses united by a shared goal of making a positive impact on societyand the environment.To find out more about Ten, please watch this short video here.Rewards designed around you:Our people are at the heart of the business and we have a culture ofrecognition and reward. We also encourage all our staff to incorporatetheir aspirations and interests into their career at Ten and we are thereevery step of the way in supporting development. All our employees alsoenjoy a range of benefits regardless of where they are based. Not only dowe enjoy monthly Treats on Ten (on the tenth of each month!) but employeesalso get 3 extra days of annual leave in their third year and an extramonth of every 5 years. In line with these milestone lengths of service, wealso operate a Ten Loyalty Reward program – this is a bonus (although weprefer to refer to this as 'extra spending money') that is awarded oncethese milestones are reached. The thinking behind the program is that notonly does it recognise and reward commitment and loyalty to the business,but it can also be used to fund the adventures to be had during sabbaticals– this is the main intention and driving force behind the program. Wewant to give our people extra spending money so that they can truly enjoytheir sabbaticals.One of our more popular perks, working holidayopportunities with the ability to work from any of our 20+ offices withouttaking annual leave.Commitment to DiversityWe encourage diversephilosophies, cultures and experiences. We appreciate diversity and arededicated to creating an inclusive work environment for our employees. Thisidea unites the teams at TEN. All aspects of our relationship, includingthe decision to hire, promote, discipline or terminate, will be based onmerit, competence, performance and business needs.Ten works with a small preferred supplier list ofrecruitment agencies only. Please note we are not accepting any furtherrecruitment agencies at this time. Ten Group is not responsible for anyfees related to unsolicited resumes. "The ideal candidate will have:Excellent language skills in professional EnglishExceptional communication and interpersonal skills, maintaining a calmand professional manner at all timesDedication to customer satisfaction, show a willingness to do what ittakes to get the job done, acting with tact and diplomacy and demonstratingexcellent problem solving skillsInitiative and creativity to best meet the needs of our membersAbility to work independently, in a team and perform well with littlesupervisionHigh adaptability to a dynamic changing environmentPrevious experience working in the travel industry as well as customerservice, handling a high volume of calls would be an added advantageFlexibility : This position is a full-time 40-hrs per week roleon a shift basis, The right candidate needs to be flexible in offeringtheir services between the hours of 07:00-23:00 local time, Monday toSunday, including Public HolidaysGuidelines for Home Office :Located anywhere in PhilippinesA secure home office at your confirmed address, free from backgroundnoise or other distractionsInternet service must meet minimum requirements and minimum speed checkmust be completedTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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