**DUTIES AND RESPONSIBILITIES**
- Overall in-charge of the Franchise Operations and Training Division of the Franchise Relations Department
- Reports directly to the Franchise Manager
- Ensure that the following tasks are done effectively together with the Franchise Operations and Training Officer and Specialists:
- Franchise Relations_
- Establish good relationship with Franchisees
- Coordinate closely with the Franchisees for the following:
- Updates on Products, Policies, Promos, and all other Announcements
- Operational concerns and requests of Franchisees
- In charge to oversee all franchisees' complaints and requests
- To resolve the queries at the earliest so that the work proceeds without any interruption
- Job order requests and list of improvements
- To update and monitor Business Google Pinning
- Rights to Sell for Siopao Da king products and process SPK Warmer as requested
- Conduct store visits and audits and discuss results to Franchisees
- Reporting_
- Weekly reporting to FM
- Franchise Concern update (Sales and Operational concerns)
- Result of Franchise Visit / Virtual Engagement / Meetings
- Monitoring Checklist Form
- Franchise Outlet Adherence to Standards
- Franchise outlet reports, productivity and performance
- Franchise Count (soon to open, operational, non-operational, temporary closed, reopened and terminated franchise)
- Itinerary and Budget
- Submit monthly and per week store visit itinerary, budget, work order and liquidation form
- Training_
- Review and update all existing training modules per franchise concept and develop training modules for new concepts.
- Operations Manual
- Training Videos
- Identify and assess future and current training needs.
- Conduct franchise training (in store or online)
- Reports
- Weekly and monthly reports to the FM regarding Training Performance, Analysis, Projects and Results.
- Franchise Engagement
- Organize and manage Franchise Engagement events.
Conduct pre-and-post event evaluation.
- Franchise Contract and Franchise Information Sheet
- Preparation of Franchise contract
- Coordination with Franchisee for the signing of contract
- Ensure that all contracts are updated, signed, notarized and delivered to the franchisees in a timely manner.
- Maintain and update contractual records and documentation such as customer information sheets
**Job Types**: Full-time, Permanent
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
**Education**:
- Bachelor's (preferred)
**Experience**:
- Training Supervisor: 5 years (preferred)