A Training Officer is responsible for developing and delivering training programs that enhance employees' skills, performance, and knowledge to ensure excellent customer service, efficient store operations, and alignment with organizational goals.
Responsibilities:
Training Program Development:
Design, develop, and implement training programs tailored to the retail environment, focusing on customer service, product knowledge, sales techniques, and operational processes.
Create engaging training materials, including manuals, presentations, and e-learning modules.
2. Employee Onboarding:
Facilitate onboarding sessions for new hires to familiarize them with company policies, retail operations, and organizational culture.
Ensure new employees are equipped with the skills and knowledge to succeed in their roles.
3. Continuous Learning and Development:
Identify skill gaps among operations and design training sessions to address these needs.
Organize workshops, role-playing activities, and refresher courses to enhance employee performance.
4. Product Knowledge Training:
Educate staff on product features, benefits, and updates to ensure they can provide accurate and compelling information to customers.
Conduct regular assessments to ensure knowledge retention.
5. Customer Service Excellence:
Train employees on delivering exceptional customer experiences, including handling complaints, upselling techniques, and maintaining a positive demeanor.
Monitor and provide feedback on customer interactions to reinforce training.
6. Compliance and Policy Training:
Ensure employees understand and adhere to company policies, industry regulations, and legal requirements such as health and safety or anti-theft protocols.
Conduct regular compliance training sessions.
7. Training Administration:
Maintain records of training schedules, attendance, and performance evaluations.
Develop reports to assess training effectiveness and identify areas for improvement.
8. Performance Monitoring and Feedback:
Collaborate with Operations Managers to evaluate the impact of training on employee performance and sales outcomes.
Provide ongoing coaching and support to staff based on performance metrics and customer feedback.
9. Technology Integration:
Utilize training software or learning management systems (LMS) to streamline and track training activities.
Introduce retail staff to point-of-sale (POS) systems and other relevant retail technologies.
10. Collaboration with Management:
Partner with HR, marketing, and operations teams to align training programs with company objectives and retail strategies.
Provide insights and recommendations to improve employee engagement and productivity.
WORK LOCATION: CHINO ROCES AVENUE, MAKATI CITY
Minimum Qualifications:
Graduate of BS Psychology or equivalent
At least 3 years of working experience in the RETAIL OR FOOD AND BEVERAGE INDUSTRY is highly preferred
At least 3 years of exposure to Training Cycle, Development of Assessment Tools, Instructional Design/Module Creation, Quality Evaluations, etc.
Efficient in MS Office
Strong analytical, verbal/ written communication, and interpersonal skills
BENEFITS OF THIS POSITION:
Annual merit increase (depending on performance)
Compressed and shifting schedule; 5-day work week
Employee Discount (extended up to the immediate family member)
Free eye check-up
COVID-19 leave with pay
Sick Leave (convertible to cash if unused)
Vacation Leave (convertible to cash if unused)
Emergency Loan
HMO Subsidy
Life Insurance
All other government-mandated benefits