**Position Purpose**:
The **Manager - Training** primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client.
**Job Requirements**:
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
- Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
- Partner with clients in curriculum design and modification Develop associated supporting materials
- Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
- Prepare lesson plans and course agenda for each training class
- Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
- In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
- Conduct ongoing refresher and cross-training modules in critical areas as identified
- Work with supervisors and management to ensure that all associates are meeting standards
- Attend and contribute to both internal and client monitoring sessions Carry out reward and recognition programs as outlined by Everise and the client
- Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
- Track trends and make recommendations for refresher and/or up
- training to the trainer(s)
- Any other duties and responsibilities assigned by management of the company
**Qualifications**:
- A minimum 3-5 years instructing in an adult learning environment preferably in the call center, customer service or related industry
- Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline
- Excellent oral and written communication skills at all levels of the organization
- Demonstrated presentation and facilitation skills
- Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
- Ability to speak in front of medium to large sized groups of people
- Schedule Flexibility
- Team Player
- Dependability regarding completion of assignments and attendance
**Job Types**: Full-time, Permanent
Pay: Php70,000.00 - Php80,000.00 per month
Schedule:
- 8 hour shift
- Night shift
Application Question(s):
- How many years of BPO experience do you have?