Are you passionate about empowering teams with the skills and knowledge they need to succeed?
At B2Spin, a rapidly growing gaming company, we're seeking a dynamic Training Manager (CS and Player Operations) to design, implement, and lead comprehensive training programs for our Customer Support, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams. This key role will ensure our teams are fully equipped to deliver exceptional service and operational excellence.
What you'll do: Develop Training Programs: Create and implement training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance. Enhance Operational Skills: Provide ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations. Focus on Payments & Risk: Lead targeted training initiatives around payments processing, fraud prevention, and risk management, ensuring alignment with our business objectives. Foster a Learning Culture: Work closely with Content and QA teams to embed a culture of continuous learning and improvement, ensuring that feedback and insights drive the evolution of training programs and team development. Collaborate with Leadership: Partner with department heads and the Head of Customer Support & Player Operations to align training initiatives with our company's strategic goals. Evaluate and Adapt: Continuously assess training effectiveness using performance metrics, refining programs based on feedback and industry trends. Support Team Development: Mentor and empower team leads to deliver consistent, high-quality training within their respective teams. What we're looking for: Proven experience as a training manager in a similar role, ideally within the iGaming or digital operations space. In-depth knowledge of customer support, payments, risk, fraud, and KYC processes. Strong communication, presentation, and coaching skills. Ability to create engaging and effective training materials. Experience using data and performance metrics to drive improvements in training programs. A proactive and collaborative mindset, with the ability to thrive in a fast-paced and dynamic environment. Why join us? Be part of an innovative company with a global presence. Play a pivotal role in shaping the training and development of our teams. Enjoy flexibility with remote work opportunities. Competitive compensation and potential for career growth. Ready to take the next step in your career and help us build a culture of continuous improvement? Apply now and join us in creating exceptional player experiences!