Training And Quality Manager

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**CLIENT**

A leading global financial services.
**JOB DESCRIPTION**
- Manage Business Partner relationships (CCC) by meeting with them to close gaps, share results, present trends with the goal of continuously improving Quality & Training in the CCC.
- Manage the development, and creation of new Quality Programs that support the business strategy, and keep in line with the Quality Framework and Guiding Principles
- Manage and schedule the training requested and make

necessary adjustments as required
- Evaluate and report on training outcomes to meet the expectations of business partner(s)
- Continuously strive to improve training delivery practices by keeping current on industry trends and identifying and executing on opportunities that will bring business value.
- Recruit, onboard, manage and develop staff
- Supervise the delivery of quality assurance assessments as defined in the SLA, in terms of quality, quantity and timeliness

**JOB QUALIFICATION**
- University degree, possibly a Quality related certification / diploma and 4-6 years' work experience, in a variety of streams or in a single stream (area of specialty)
- Adult Learning accreditation or Bachelor of Education Degree is recommended
- Previous experience working with a North American company
- This position requires making presentations to business partners and clients on occasion
- Understanding the impact of projects or changes on other QD functional teams
- Even though assigned to a specific business partner, need to be aware of repercussion of decisions, projects, issues on other QD teams

**ACTIVE DATES**
September 06 - February 28, 2019