Training And Quality Manager

Manages day to day operations ensure audit delivery business operations are done per client requirement
- Ensure quality framework is in place and coordinated across stake holders
- Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to Project's contract agreement.
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
- Establish quality governance process with clients and operations to ensure effective communication and organization
- Works with client on change management process, tools enhancements, and workflow amendments
- Proactively identifies opportunities and coordinates with different functions - operations, training, workforce, and reporting towards quality improvement
- Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
- Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
- Bring innovation ideas and help client create work process standardization
- Open to College graduate and undergraduate with related work experience
- Must have at least 12 years overall experience in Quality Assurance
- Must have at least 3 to 5 years of experience in Quality Management role
- Must have 3 to 5 years of experience in Financial Services
- Experience in client facing
- Six Sigma certification is an advantage
- Requires analysis and solving of moderately complex problems