Training And Development Associate Manager

OVERALL PURPOSE: Client facing role, manages team of trainers and content developers/writers. RESPONSIBILITIES: Assessment of Training Needs: Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs. Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process. Reporting: Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients. Maintains collection and tracking of relevant Training data. Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance. SKILLS AND QUALIFICATIONS: Must have at least 7 years of experience in Training and Development. Must have at least 2 years of Contact Center or BPO industry experience. Must have at least 5 years of experience as a lead. Experience in business training, professional development, research and workshops is an advantage. Excellent presentation skills. Ability to implement end-to-end training needs analysis (TNA). Ability to analyze performance trends and implement intervention programs to address performance gaps. Knowledge of Adult Learning Theory. OTHERS: Project Shift Schedule: Mid Shift. Project Rest Day: Weekends off.
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