Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Performs routine assignments. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Applies knowledge of business learned through prior experience eor education. Impact Has limited impact on own work team. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Ability to articulate difficult or sensitive information. Asks questions and checks for understanding. Responsibility Statements Conducts training classes on features and operations of products and technology, client tools and processes, including intermediate soft skills. Sets priorities by identifying training needs or gaps. Responsible for the design and update of intermediate level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials, to deliver classes. Analyzes training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces,and distributes training reports. Guides other trainers and assigns tasks. Responsible for creating online courses in the LMS (Learning Management System). Performs other duties as assigned. Complies with all policies and standards.
