**Responsibilities**:
- Responsible for analysis, project management, and performance coaching.
Direct interaction with Program Managers to receive, analyze, prioritize and project manage training development and delivery requests.
- Conducts any necessary "train-the-trainer" sessions for curriculum they have developed to other trainers.
- Managing projects to create effective learning solutions on time and on budget.
- Providing regular updates to leadership on progress and results achieved.
- Project manage learning and development initiatives including coordination of logistics, managing materials and providing a critical eye to ensure content is ready
- Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness.
- Deliver training sessions/workshops across a wide range of topics, both face to face and remote
- Observe coaching sessions and provide development feedback
**Requirements**:
- Minimum of 3 years experience with Training in a BPO company
- Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)
- Flexible with working on different shifts
- Must have excellent English communication skills
- Willing to work in Laguna
**The Perks.
**
- Medical, Dental, Vision and Life Insurance Benefits
- Paid Time Off
- Retirement Benefits
- Learning and Development Opportunities
**What We Do.
**
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.
Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.
**We want you.
**
We're committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.
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