Required Skills:
?? Strong BFSI experience
?? Highly self-motivated; able to work well with little or no supervision
?? Very Creative, Resourceful, Reliant and Committed
?? Values: Integrity, Professionalism and Teamwork
?? Excellent written and verbal communication skills
?? Strong Leadership Skills
?? Strong Time-Management and Organizing skills
?? Strong Facilitation and Presentation Skills and has the ability to assess and provide feedback
?? 1 year Adult Education Experience Required
?? Can multi-task and can adapt and change to various roles and responsibilities
?? With College Degree
?? Flexible schedule. Able to work the night shift.
?? 1 Year Call center Experience/Outbound and Inbound experience preferred.
?? 6 months previous customer service experience and strong BFSI experience
?? Excellent written and verbal communication skills consistent with North American business standards.
?? Must have availability to work various shifts influenced by current business needs.
?? Willingness to travel.
?? Computer proficient.
Job Desciption:
? Facilitates BFSI training for employees on all aspects of client projects (new hire, progression and enhancement training)
? Develops curriculum to support classroom training and alternative training
? Provides feedback on existing curriculum for training improvements
? Develops non-classroom communication and training materials
? Analyze course materials and learner information
? Assure preparation of the instructional site
? Establish and maintain instructor credibility
? Manage the learning environment
? Demonstrate effective communication skills
? Demonstrate effective presentation skills
? Demonstrate effective questioning skills and techniques
? Respond appropriately to learners needs for clarification or feedback
? Provide positive reinforcement and motivational incentives
? Use instructional methods appropriately
? Use media effectively
? Evaluate learner performance
? Evaluate delivery of instruction
? Report evaluation information
? Assesses class and individual agent level performance
? Demonstrates patience with all types of learners
? Coaches employees one on one
? Conducts pre and post training surveys where applicable
? Works with supervisors to address employee performance gaps
? Participates in client interaction (includes effective curriculum feedback and client visits)
? Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community
? Performs other related duties and assignments as required and as assigned by supervisor or manager