Job Desciption: Facilitates BFSI training for employees on all aspects of client projects (new hire, progression and enhancement training)Develops curriculum to support classroom training and alternative trainingProvides feedback on existing curriculum for training improvementsDevelops non-classroom communication and training materialsAnalyze course materials and learner informationAssure preparation of the instructional siteEstablish and maintain instructor credibilityManage the learning environmentDemonstrate effective communication skillsDemonstrate effective presentation skillsDemonstrate effective questioning skills and techniquesRespond appropriately to learners needs for clarification or feedbackProvide positive reinforcement and motivational incentivesUse instructional methods appropriatelyUse media effectivelyEvaluate learner performanceEvaluate delivery of instructionReport evaluation informationAssesses class and individual agent level performanceDemonstrates patience with all types of learnersCoaches employees one on oneConducts pre and post training surveys where applicableWorks with supervisors to address employee performance gapsParticipates in client interaction (includes effective curriculum feedback and client visits)Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the communityPerforms other related duties and assignments as required and as assigned by supervisor or manager Required Skills: Strong BFSI experienceHighly self-motivated; able to work well with little or no supervisionVery Creative, Resourceful, Reliant and CommittedValues: Integrity, Professionalism and TeamworkExcellent written and verbal communication skillsStrong Leadership SkillsStrong Time-Management and Organizing skillsStrong Facilitation and Presentation Skills and has the ability to assess and provide feedback1 year Adult Education Experience RequiredCan multi-task and can adapt and change to various roles and responsibilitiesCollege Degree earned from a reputable institutionFlexible schedule. Able to work the night shift.1 Year Call center Experience. / Outbound and Inbound experience preferred.6 months previous customer service experience and strong BFSI experienceExcellent written and verbal communication skills consistent with North American business standards.Must have availability to work various shifts influenced by current business needs.
Willingness to travel.
- Computer proficient.