Details of the offer

"Role Functions: Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.Provide post-training support, follow up and coaching to frontline employees and team members.Perform other tasks that may be required by operations and clients.Creation and/or Revision or enhancement of training modules specific to the account.Creation and Facilitate training programs that will enhance agent's skills and knowledge about the project.Sends daily/weekly/monthly report in regards to training activity.Study, Track, and Analyze 30-60-90 day progress of new hires and recommend/suggestion action plans based on data gathered.Create, Facilitate and Conduct Knowledge Checks on a regular basis to assess agent's knowledge of the product and processes. Qualifications: Trainer Experience in BPOCollections ExperienceCan work Onsite"


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Home-Based It Instructor (Development - Night Class)

Job Title: Home-based IT Instructor (Development | Night Class) Job Type: Part-time Employment Type: Independent Contractor Class Type: Group Class / Pers...


Kredo Japan - Philippines

Published a month ago

23K Monthly - Open For Hs Graduate

Hey there! We're searching for awesome individuals to join our team. We're all about teamwork, learning, and having fun while we work. If you're excited to g...


Metacom Bpo - Philippines

Published a month ago

Learning And Experience Specialist

Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That's why we've made it our mission to build ...


Pet Circle - Philippines

Published a month ago

Wfh Language Specialists (Arabic & English)

As a Language Specialist (Arabic Bilingual) on our GenAI team, you will be joining a truly global team of subject matter experts across a wide variety of dis...


Innodata Knowledge Services Inc. - Philippines

Published a month ago

Built at: 2024-11-13T08:25:41.761Z