Trainer

Requirements & Qualifications: At least 1 year of Training experience in the related field is required for this position (experience with healthcare account is highly preferred but not required) Should have experience in a Healthcare program in a BPO setting. Excellent written and verbal communication skills Must possess good presentation skills Excellent organizational and planning skills Good understanding of Group Dynamics (diversity) Analytic and Results Oriented Amenable to work onsite in Eastwood, Libis, Quezon City for shifting schedule. Duties & Responsibilities: Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies Deliver and facilitate Pre-Process and Process Trainings Take up new hire Training batches Maintain attrition and throughput as per process guidelines Coach and counsel where-ever needed Document Training reports and trackers Conduct Pre & Post assessment to identify any red flags (if any) Provide feedback to specific areas of opportunity Provides Training Needs Analysis Coach associates on DSAT with a clear understanding of process requirement Generate and maintain regular reports Understand process requirement Conduct regular audits to check training effectiveness Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality Helps in creating training modules/curriculum Other tasks that may be required/assigned by the supervisor/manager as required by the business