Trainer

? Trainers design and implement programs for new team members.
? Trainers conduct training sessions with new team members, using various training methods to engage employees, including hands-on activities related to the store operations.
? Trainers learn all store operations in order to design relevant, effective training and orientation programs for team members
? Trainers evaluate existing training materials, determining what changes need to be made to keep these materials relevant and updated with all company policies.
? Trainers collaborate with management staff to get feedback on customer and staff complaints in order to design more effective training materials.
? Act as a consultant of team members for challenges they have on the job
? Assign a buddy to new team members to ensure proper implementation of the store operations
? Observe how team members and cashiers interact with clients to identify areas of improvement
? Organize role-playing activities to simulate difficult client cases
? Advise salespeople how to upsell products and services
? Apply various sales training techniques (e.g. gamification, case studies and group activities)
? Maintain updated records of training curriculum and material
? Design and implement orientation programs for new employees
? Assess the training needs of all individuals and teams and conduct training for them
? Train the salespeople on how to promote company's products and services effectively ? Perform training sessions with new employees through various methods to engage employees
? Implement different sales training techniques such as gamification, group activities or case studies
? Keep updated records of training materials and modules
? Document the activities in a report and share the same with higher management
? Research and implement new training techniques for our organization