Trainer (Bpo)

Training Manager (BPO)Join one of the known outsourcing solutions providers as a Training Manager.About the roleProvide training for both current and newly hired employees to equip them for key responsibilities and tasks. Demonstrate company and client standards by fostering a supportive atmosphere that helps participants achieve their fullest potential.Responsibilities- Facilitate engaging training sessions for both new and existing employees, encouraging knowledge sharing and skill application- Enhance knowledge retention through effective questioning techniques, engaging presentations, and facilitation skills while providing constructive feedback and coaching.- Create and maintain a training environment that fosters trust, learning, and high performance.- Prepare for instructional sessions by selecting suitable teaching strategies and materials designed for specific learning formats.- Assess learners' knowledge and performance using relevant evaluation models and tools appropriate to the context.- Mentor and coach apprentice instructors and train newly assigned instructors.- Coordinate various training activities, including presentations on operations, quality, and human resources.Qualifications- Bachelor's degree graduate- With at least 2 years of work experience as a Training Manager in a BPO Setting- Experience in Telco accounts/campaigns- Good communication skills - SVAR C1- Willing work night shift scheduleLocation, Schedule, and Setup- Commonwealth or SM Fairview- 100% Onsite- Night shiftBy Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.