Trainer (Bpo)

**Trainer****Role Definition**The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way**Roles and Responsibilities**The trainer plays a pivotal role from start to end of the Domain training that includes the following:1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team2. Deliver Generic Domain Specific Modules along with up skilling resources on process.3.Structure On boarding Training requirements, Pre Process, Customer Visits etc.4. Ensure that all new employees go through the defined new learning path for their respective roles in the account5. Deliver pre-process and process training for new employees6. Support new hires during OJT and GO-live7. Provide refresher and remedial training for existing employees8.Ensure all regulatory requirements are complied with from time to time9. Maintain trainee data and information10. Generate training reports from time to time11.Support any administrative tasks like trainee roster and scheduling etc.12. Create/Customize training content for delivery13.Provide feedback and coaching to analysts on the floor14. Take ownership for improvement in analysts performance15. Analyze training needs for employees working for the account.16. Responsible for account level Training metrics17. Responsible for adhering to training standardization guidelines defined by the BU Training Function18. Responsible to work with ops to bridge gaps during training.**Qualifications**:Must be a graduate of any fieldMinimum 2 years to 3 years' experience as Trainer in a BPO setupExcellent communications skillsWilling to work onsite in Cebu City**Salary**: Php28,000.00 - Php38,000.00 per month**Benefits**:- Flexible schedule- Health insurance- Life insurance- Pay raiseSchedule:- 8 hour shiftSupplemental pay types:- 13th month salary- Bonus pay- Overtime pay- Performance bonus