The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team: Our Technical Support Training Team supports one of the largest functions in Dexcom. The training team is a group of skilled professionals dedicated to deliver Process Training for new and existing products and markets. Our team is committed to support Dexcom in reaching more customers across the globe and empower more customers take control of their health.
Where you come in: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
You will conduct training sessions for new hires and existing employees on specific processes and systems, new products, and new markets.
You will introduce Dexcom's culture and values to new hires and reinforce these principles through ongoing training sessions.
You will stay informed on any changes or updates to ensure accurate and up-to-date training delivery.
You will provide one-on-one coaching and support to employees to reinforce learning and application of processes.
You will offer valuable insights for and assist in updating the information in the knowledge base.
What makes you successful: Demonstrated ability to implement training and application strategies, convert these into actual application, and deliver results
Demonstrated ability in coaching, facilitation, and presentation skills
Excellent communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
Extensive knowledge of own area within the organization while contributing to the development of new concepts, techniques, and standards
Demonstrated understanding of related aspects of training processes and/or systems
Proven business acumen and working knowledge of a dynamic medical device market environment
Ability to communicate complex information internally and externally with diplomacy & clarity
Demonstrated ability to persuade and influence others
Fluent in English with the ability to confidently convey complex information in a manner that meets the needs of the audience.
What you'll get: A front row seat to life changing CGM technology. .
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required: 0-5%
Experience and Education Requirements: Mapped to the Global Career Framework level and title.
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