Role Responsibilities & Key Accountabilities:
- Works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concepts
- Provides second level specialized technical support to various users and corporate IT administration teams at customer accounts.
- Troubleshoots, researches, and answers client inquiries of a technical nature around the technical specifications of the product to work properly, including but is not limited to configuration, connectivity, installation, operating systems, version update, maintenance activities, and accessibility issues.
- Works with internal and external parties, including vendors, developers and product managers to resolution.
- Performs customer site break fix activities remotely (or dispatches to site when required) using global consistent methodologies and tools.
- Ensures the accurate delivery of information and resolution.
- Maintains a strong understanding of standard customer environments, including operating systems and cloud technology, and products being supported and how they relate to a client's workflow and integration needs.
- Uses voice of the customer to improve products and services or processes and contributes to projects within a broader project or has accountability for ongoing activities
- May perform installations, upgrades, migrations and technical onboarding activities and is an active contributor to product releases and upgrades
Qualifications & Experience:
- University Degree in Information Science, IT Administration, Computer Science
- Relevant working experience
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.
Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries.
However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.
You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.
Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer.
This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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