**SVC PH, Inc.**, an affiliate of **Executive Boutique Call Center**, is currently looking for **Tier I Support Technician** to start ASAP!**Executive Boutique/Select VoiceCom** is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 13th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say **"I work at Executive Boutique/Select VoiceCom and think it's a great place to work!"**.**What we offer**:- **Php 33,000** Salary Package**Enjoy the following benefits**:- Medical / Dental coverage (HMO)- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC- Career development- Life insurance program- Vacation and family leave programs- Annual salary increase based on performance- Quarterly team outing- Free flowing coffee and hot chocolate- Family atmosphere- Cozy sleeping lounge and canteen plus entertainment area- Great offices in IT park with outdoor private terrace overlooking Cebu City**Job Summary**:The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of deploying, maintaining, administrating, and resolving technical problems. The Tier I Support Technician will be responsible for supporting desktop environments and specific server duties as assigned.**Summary of Key Responsibilities**:- Provides primary support for desktop related issues- Deliver customer service excellence each day- Troubleshoots computers systems- Performs virus and malware removal- Maintains a secure computer environment- Supports the clients by addressing problems and their needs in a timely and cordial manner- Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues- Fully documents support requests via ConnectWise PSA following through until customer is satisfied with resolution- Performs other related duties as required to support Company objectives**Requirements**:- 2+ years of experience in Windows 10 computer operating systems- Understands TCP/IP networking- Experience with remote support software- Outstanding communication, interpersonal, listening, and analytical skills- Ability to work well with others- Must possess problem-solving skills and analytical abilities- Energetic and self-motivated team player- Ability to interact with clients in a professional manner- Must be willing to work on-site**How to Apply**:**Job Types**: Full-time, PermanentSchedule:- 8 hour shift**Experience**:- Technical Support: 2 years (required)
