Overview Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality that's the TASQ guarantee! Website: http://www.tasq.work Job Qualifications: Experience: 4-6 years in field of IT Infrastructure Support Education: BE/Graduation in Science/ Diploma/ 15 years formal education with inclination to work in field of IT Infra support. Should have at least 2 years experience with Service DeskProficient in English & Thai Language (Speak, Write, & Read)Must have fluent English communication skills (spoken and written);Ability to troubleshoot; independent and self-motivated;Must have basic planning/organizational, problem solving, analytical, time management and decision-making skills.Thorough knowledge of Microsoft Office, Exchange online & O365 AdministrationKnowledge of Microsoft client-server environment/ active directory.Knowledge of VPN, Citrix, desktop reimaging processes.Network printing and file management in a networked enterprise environmentKnowledge of interrelated domains like computer hardware, network and software applications.Thorough knowledge in troubleshooting and diagnosing IT Infrastructure problems. (desktop/ OS/ software /internet/ network issues)Must be available to provide 24/7 site contact support as needed.L1 Network administration knowledgeStrong knowledge of Windows Desktop Operating Systems.Technical Certifications (Microsoft/ Networking/ voice/ etc.)Knowledge of voice infrastructure support like Polycom, Avaya or Cisco .Experience in voice-based technical support.Experience in logging and coordinating issues with vendors Job Description: Provide IT Infrastructure support and service to all users in English and Chinese as well as provide technical assistance for team in areas of Password resets, incident management & request fulfillment in service areas of Client machine & OS, Exchange online & O365, Voice, Data Network, Servers & Asset management.Higher IT-Support responsibilities like executive support, attending global calls/ requests effectively for IT-Helpdesk. 2nd level support for client issues including printing issues, desktop issues, voice infrastructure issues, etc. Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas. Be cognizant of the overall IT Infrastructure coverage needs. Be proactive and flexible in assisting where needed. Provide accurate and complete ticket information, escalate appropriately, respond to severity levels with effective & timely customer communication.Monitoring and carrying out maintenance activities of hardware/ software/ network/ AV/ server environment, vendor coordination including Asset management, allocation, deployment, tracking for Audit purposes. Provide technical & operational support and ticket escalations for client support issues, ensuring solutions are operational and efficient to support business requirements. Deliver clear, concise business requirements and system documentation. Provide break-fix support & keep standby / loaner hardware for urgent needs.Actively highlighting, reporting any additional IT Infrastructure needs which also includes creating documentation for current and new troubleshooting scenarios. Get involved with process improvement and development geared towards gaining efficiency and standardization across the team and department. Perform other job-related duties and special projects as required. Keep informed on shared services system and application changes and show a proficiency in supporting them. Provide substantial effort to understand and support one off and non-standard applications.The person should provide technical support on systems configuration across Network, IT asset Management, WSS and Service Desk platforms.Build strong relationships within BU, PGS & other infrastructure teamsAbility to diagnosis and resolve technological issues and escalation to PGS and HO team for technical solution.Identify Technical Risk and discusses with Leaders for contingency.Demonstrate ability to effectively resolve end point, AV and Network troubleshooting.Provide support as per defined standard operating procedure documents.Support employee business activity functions and equipment. (excludes non-business functions and equipment i.e. doctor, dentist and, Gym, lighting, games rooms etc. (Non IT equipment).Engineer will primarily be available for walk up/ SDX.