Telco Customer Service Representative

JOB DESCRIPTION
Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
Identifying and assessing customers' needs to achieve satisfaction
Ensure all calls are logged in the system for proper monitoring and closure
Provide appropriate solutions in a timely manner

REQUIREMENTS / QUALIFICATIONS
- At least 18 years old
- -At least a high school/senior high school graduate
- Good English communication & interaction skills
- BPO experience preferred but not required
- Amenable to shifting schedules
- Amenable to working onsite

RESPONSIBILITIES
- Maintain a positive and professional attitude while assisting customers.
- Respond promptly to customer inquiries through various communication channels.
- Effectively communicate with customers and demonstrate proficiency.
- Address and resolve customer complaints in a timely manner.
- Gain in-depth knowledge of our products for accurate customer assistance.
- Process orders, forms, applications, and requests with attention to detail.
- Keep thorough records of customer interactions, transactions, and feedback.
- Collaborate with colleagues as needed.
- Provide constructive feedback to improve customer service efficiency.
- Ensure overall customer satisfaction by delivering exceptional support.