Telco Account - Bacolod Site

Job description:Join our team we are hiring Call Center Agents! Virtual Interview Process ( One Day Hiring )What we offer:Competitive Salary PackageDay/Mid/Night Shift - availablePioneer Accounts AvailableIncentives and Signing Bonuses & other Premium BenefitsJob Responsibilities:Answering incoming calls from customers or clients and addressing their concerns or questions.Making outgoing calls to follow up on customer inquiries or to market products or services.Providing excellent customer service by resolving customer complaints and issues.Maintaining accurate records of customer interactions and transactions.Updating customer information in the database and ensuring its accuracy.Collaborating with other departments within the organization to resolve customer issues.Following scripts or guidelines provided by the company to handle calls effectively.Qualifications:With or without BPO experienceOpen for High School Graduates (Old Curriculum) / ALS GraduateExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize work'