At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Responsibilities: Responsible for assessing technical and functional issues and developing system solutions for the deployment and the ongoing support of Ariba cloud products and solutions. This may include support of the customer throughout the life cycle of the customer engagement. Ability to mentor and work with colleagues to ensure high quality deliverables as well as handle escalations.
Core Tasks (may include): Providing expert functional and technical assistance, addressing maintenance, troubleshooting, and customization requests across Ariba cloud solutionsAssessing customer systems and assisting in system configurationDesigning custom solutions for integrating Ariba with multiple customer ERP systemsPlanning and managing multiple customer projects and handling customer expectations effectively and efficientlyBeing an advisor to customers throughout the engagementLeading resolution of escalationsSupporting system optimization and performanceTaking project manager responsibility as required across one or more customer engagementsQualifications: 10 - 15 years of professional IT experience with at least ten years in Ariba modulesExpert in at least one topic of SAP Ariba technology and good knowledge in at least one moreComputer science graduate and knowledge/experience in Java would be an added advantageTechnical planning and deployment over the full project cycleExperience supporting customer production environments and resolving production ticketsExperience with Ariba deploymentsConsulting experience on Ariba Cloud solutionsExperience in handling escalations is an added advantageAble to successfully handle an escalation projectBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******** .
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 411013 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Job Segment: ERP, Cloud, Computer Science, SAP, Consulting, Technology
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