Technician Support

Key tasks and responsibilities

• Diagnosing and troubleshooting hardware and software issues. This involves identifying the root cause of problems with computers, servers, network devices, printers, and other equipment.
• Installing, configuring, and maintaining computer systems. Responsible for setting up new hardware and software, updating and maintaining existing systems, and ensuring that they are secure and functioning properly.
• Providing technical support. This may involve assisting users with issues over the phone, via email, or in-person, and may require explaining technical issues to non-technical users in a way that they can understand.
• Performing routine maintenance tasks. This includes tasks such as cleaning and maintaining equipment, updating software, and backing up data.
• Maintaining records and documentation. Responsible for keeping records of hardware and software inventory, service requests, and other relevant information.