Technician 1 - Monitoring Service

MAIN DUTIES

ALARM MANAGEMENT & SMART DISPATCH
• Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them
based on Service Level Agreement with external customers
• Deliver alarm information with accurate documentation by calling or sending email to external
customers
• Provide sound decision based on alarm history and graph analysis
• Update and confirm completed work orders pursuant to customer procedures
• Answer inbound and transferred calls and address them as necessary

EDUCATIONAL BACKGROUND
• Graduate of any 4-year degree

WORK EXPERIENCE OR TRAINING

• Fresh graduate is acceptable
• Preferred with experience gained from interactive customer service and related functions.
• Background in offshore service operations is an advantage

SKILLS AND ABILITIES

• Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS
Powerpoint, Sharepoint and Basic Knowledge in MS Excel)
• Lumity business systems and tools (MSSR, Salesforce, VMWare, ININ)