Entry Level Content Management Coordinator (Technical Writer)
**The Content Management Coordinator** will be an integral part of the Knowledge Management Office, working with various teams to manage the collection of information across various clients and platforms to enable the aggregation and dissemination of information to support teammates.
This position will be part of a team that collects, enters, and updates documents and data in a timely and accurate manner within ServiceNow and other knowledge base tools.
- Migrate client content by inputting text and images from source repository within time limits established by the project team.
- Compile, verify accuracy and sort information according to priorities to prepare source content for entry into the knowledge base.
- Review content for deficiencies or errors, correct any incompatibilities if possible and check output
- Follow migration strategy set by onboarding team, develop timeline, including moving the data and converting content as necessary, while considering risks and potential impacts to the timeline
- Conduct the direct migration of content, which may require minor adjustments to format, grammar, or spelling.
Follow content standard, migration techniques, and procedures
- Review content post-migration to find errors, display issues, and validate the proper audience can view the content.
- Document migration process using the established control sheet, generate progress reports, and store completed work in designated knowledge repositories
- Propose data migration best practices for current and future projects
- Coordinate with tech writers to assist with knowledge lifecycle and audit review.
- Comply with data integrity and security policies to keep information confidential
**MINIMUM REQUIREMENTS**
Education and/or Experience: Two-year Associate Degree (field related) or equivalent experience required.
Moderate to high proficiency in proofreading and editing.
Working knowledge of MS office products is required.
Previous helpdesk experience working with knowledge articles is preferred.
Understanding of KCS concepts preferred, but not required.
**KNOWLEDGE, SKILLS, AND ABILITIES**
Highly articulate and professional in both oral and written communications to achieve desired result.
A desire to learn, ask questions and be curious is a must.
Ability to read, analyze, and interpret general business, technical procedures, or policies is preferred.
Ability to effectively present information and respond to questions from supervisor or other employees a must.
Ability to interpret data and create meaningful reports related to work progress and status is required.