**Job description**
As we expand, we are looking to hire an ambitious individual for our open Tech VA position.
Your job will be to provide technical assistance and support to our team and/or our clients.
You will maintain and monitor all the online databases, websites, various systems and networks, and ensure optimal performance so that end users can maintain a high level of productivity.
**Technical Virtual Assistant Responsibilities**
- Create complete detailed reports for the requests for technical assistance.
- Act as the initial point of contact for all the computer and system-related concerns from clients or other employees.
- Assist in creating training materials about computer and system-related troubleshooting and usage.
- Attend online meetings with us and/or our clients to analyze, troubleshoot, and diagnose technical problems.
- Resolve technical issues on time using available resources within the company
- Actively update, maintain and monitor the CRM (HubSpot) and our / our client's websites
- Perform software installations, configurations, and updates as needed
**Technical Virtual Assistant Requirements**
- Currently enrolled in or graduated with a Bachelor's Degree in Information Technology, Computer Science, or related field
- Knowledge of programming languages such as HTML, SQL, Java, Python is a strong plus
- Passion and/or familiarity with the coaching/self-improvement industry
- Attitude - you have a "Can-Do" mindset to solve problems creatively and independently
- High-Performance & Effectivity - you have a competitive mindset and the ability to find the most effective solution to a given situation
- Leadership - you always strive to over-deliver to gain more responsibilities and eventually lead others in your team
- Communication skills - you must be able to take feedback from us and/or clients, as well as understand what they want.
Professional interpersonal skills are essential when communicating.
- Time management skills - you'll often find that you're juggling several projects almost simultaneously.
You must have the ability to establish reasonable and attainable deadlines for resolution.
- Ability to prioritize and manage several projects efficiently
- Strong verbal and written English skills
- Strong troubleshooting and critical thinking skills
- Familiarity with various software and technologies
- A keen eye for details
- Highly organized
- Outstanding listening and questioning skills.
- Available for at least 20 hours/week
**IMPORTANT**:
To apply,
**Job Types**: Full-time, Part-time
Part-time hours: 20 per week
**Benefits**:
- Flexible schedule
- Promotion to permanent employee
Schedule:
- Flexible shift
- Monday to Friday
Ability to commute/relocate:
- Cainta, Metro Manila, Rizal: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)