Responsibilities: Deliver customer onboarding training in virtual/remote environments to customer resources including customization and hand-off of train-the-trainer materials. Engage with internal project resources to understand the training needs for each customer engagement. Proactively consult with subject matter experts to stay up to date on product changes and understand customer solutions based on the Five9 products in use. Keep abreast of product developments to maintain expertise of our rapidly evolving product line. Coordinate scheduling, content needs and delivery timelines with Implementation Program Managers Build and maintain excellent relationships with key internal and external customers to ensure the highest level of customer satisfaction. Create assessments and knowledge checks for use in training materials. Continually seek opportunities to improve the customer train-the-trainer program and training materials. Key Requirements: Must be a poised, confident and in control communicator with experience leading classroom training. Ability to command a classroom consisting of students with a wide range to technical knowledge and experience. Excellent speaking and writing skills in English. Experience delivering train-the-trainer and/or end-user training. Must be a self-starter possessing excellent time management skills; able to manage multiple activities simultaneously with minimal oversight. Minimum 3 years of training delivery in a technology capacity. Training delivery and/or consulting in a contact/call center environment. Hands-on work with a remote training tool such as Zoom. Background in developing technical training materials for both classroom and virtual classroom delivery. Understanding of Cloud-based services, networking and internet concepts. Preferred Qualifications: Experience with contact center integrations such as CTI to CRM services desirable. Minimum 3 years of hands-on experience with call center technologies (ACD, CTI, IVR, IVA, etc.) and contact center practices. Understanding of Salesforce administration or reporting beneficial. Experience in eLearning development (online training programs) desired. BA/BS or higher or equivalent experience. Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)