Technical Support Specialist

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.
Manage email/calls by sending initial response and actions as per requests of T2 Engineer, Trading Partners, Clients and the likes End to end, responsibility of closing the tickets lies with the level – 1 team Occasionally involves technical query resolution, managing queries that may involve working on HTML pages and the likes Will monitor the central console and proactively raise service requests if needed Manage elevations/escalations based on Service Request Severity Required Technical and Professional Expertise Technical/IT Background, College Grad, BPO experience Excellent oral and written communication skills Proficient with computers Troubleshooting analysis Ability to handle difficult situations Work rights The opportunity is available to applicants in any of the following categories.
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