Technical Support Specialist

Required Skills: Bachelors Degree in Computer Science, Computer Engineering or related field. 1-3 years experience in a Call Center and/or other relevant professional customer service experience helpful. Excellent problem solving and trouble-shooting skills Ability to accurately track all customer interactions through use of CRM tools, handling multiple customer concerns simultaneously. Effective communication skills including excellent spoken and written use of the English language. Technical Competencies: Knowledge in basic and advance troubleshooting skills: Hardware and Software. Knowledge in installing, configuring and updating various windows Software. Basic familiarity with WAN and LAN Networking. Proficient with MS SQL Server 2005 and 2008 including maintenance plans and writing SQL queries. Working knowledge with Active Directory. Knowledge in setting up emails on mobile devices Proficient with SharePoint or other collaborative technologies Familiarity with the following technologies would be an advantage: SalesForce, and other Web 2.0 technologies. Willing to work on night shifts. Willing to work onsite in Cebu