Technical Support Representatives (Telecom)

Technical Support Representatives - for Cable, Internet, and PhoneSalary Package: PHP26,000/month Location: Davao City, Davao Del SurResponsibilities:Provide technical support for cable, internet, and phone services in a BPO setting.Diagnose and troubleshoot connectivity, hardware, and software issues.Guide customers through solutions, ensuring a positive support experience.Document interactions and solutions accurately in the support system.Collaborate with team members to resolve complex technical issues.Stay informed on product knowledge and industry trends.Escalate unresolved issues to appropriate teams for further investigation.Educate customers on features, functionalities, and troubleshooting.Assist with account-related inquiries and updates.Qualifications: At least high school graduate with diploma/certificateWilling to work full-time and in shifting schedule (No Part-time)Familiarity with cable, internet, and phone technologies.Previous BPO technical support experience is an advantageAverage to excellent English communication skillsComputer literate and with good web navigation skillsAvailable to start ASAP