Technical Support Representative - Tsr (Asap)

Salary: 30,000php + HMO and Group Insurance (given after training) + 10k completion bonus (5k on 3rd month/5k on 6th month)
Location: BGC Taguig
Setup: Hybrid - 10 days onsite reporting per month. – With shuttle service (Manila only)
Schedule: Shifting (Morning, Mid, Night)
Qualifications: College Level/Vocational/Bachelors Degree of any course6 months to 1 plus years solid experience as TSR or Service deskWith an experience in BPO Industry is a mustMust have Voice Support ExperienceBackground that touches computer system, printers, network and device ConnectivityMust be open to work Hybrid setupShifting - but more on NightshiftTarget Start Date: July 29 - ONILINE APPLICATION PROCESS ONLY!

Job Description
Handle customer questions, incidents and service requests;Provide enough information about the customer's issue in the ticket, prior to escalation, to ensure that the Level 2 support team can begin working on resolution for the customerEscalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable;Log the ticket accurately with all the important information provided by the customer;Give customers a realistic estimate of the time it will take to resolve an incident or request;