Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Responsible for daily customer relations to support client's vision of providing unparalleled world-class customer service support to both local and overseas customers.
Provide quality customer service including interacting with customers, answering and resolving software and hardware related issues via our communication channels, namely voice calls, emails, and via the app portal.
Take ownership of customer's inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
Acquire multiple product knowledge to enhance the ability to understand customer needs across different products and regions and apply the correct and most effective response and solution to the case.
The ability to speak calmly and clearly to talk customers through how you are going to help them resolve the issue in the knowledge that they are under time pressure to get to a resolution.
The ability to clearly document issue details and actions taken to help us track and learn from our customer experience so that we can continuously improve our customer service and experience.
A 'can do' positive attitude where you as a true team player will input into identifying team process improvement initiatives and get involved by putting your hand up to work collaboratively with other team members to improve something for you, your team, or your customer.
Input into weekly team meetings, supporting your team manager by inputting to reports shared with the wider organization on the health of our customers,
Proactively take responsibility for your part in climbing the learning curve required to solve more complex customer problems over time.
Who are we looking for?
Candidates who have achieved a minimum of at least 1-year in college or have finished an associate or diploma course.
Minimum 12 months experience in an L2 technical support line of business, preferably (TELCO) smartphone or point-of-sale devices (POS) technical support
Experience in supporting a blended LOB (voice, emails and tickets) is preferred but not required
Must be a great team player with the right attitude to work with our internal teams and external partners
Strong verbal and written English communication skills.
