**Duties & Responsibilities**:
- Provide regular updates to users on the status of the requests.
- Responsible for computer hardware and software repair.
- Perform other duties that may be assigned from time to time.
**Qualifications**:
**Education**:
- Bachelor's Degree holder of any IT, Communications, English Major or any Engineering Course
**Experience**:
- With 0-2 years of work experience in the related field
- IT Certification of any of the following is a plus: CompTIA A+ Certified, Microsoft Certified, Service Desk Analyst Certified, IELTS Passer, ITIL v4 Certified or any ITSM (Example: SAP, COBIT, Six Sigma
**Skills & Competencies**:
- Must have a basic understanding of various hardware platforms (mainframes, mid-range platforms, desktops, and mobile devices), network-related devices.
- Must have a basic understanding of systems, infrastructure, cloud, storage, and network or security administration.
- Must have excellent oral and written communication skills.
- Empathetic, proactive, punctual and has customer center vision.
- Has a positive attitude and can work in a fast-paced work environment.
**Join our AWESOME team and enjoy the following benefits**:
- Group Accident Insurance Coverage on Day 1
- Health Maintenance Coverage up to Php 400,000 per illness / year upon regularization
- HMO Benefit for 1st dependent
- Vacation Leave of 15 days, pro rata upon anniversary
- Sick Leave of 15 days, pro rata upon anniversary
- Company Uniform
- Christmas Basket every December
- Retirement Plan (as mandated by PH govt)
- Healthy, Kind and Nurturing Work Environment
- Career growth and opportunities for promotion
- Engagement Activities (remote & onsite)
- Generous salary increment during annual reviews (performance based)
- We reward performers with BONUSES every December
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Staff meals provided
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (required)