Technical Support Representative

About the role:

We are seeking a highly skilled and customer-focused Technical Support Representative to join our team at First Maritime Shared Services Inc. (FMSS Inc.) in our Ortigas Pasig City office. This full-time position will play a critical role in providing top-notch IT support and troubleshooting assistance to our clients.

What you'll be doing:

Respond to and resolve technical support queries from clients via phone, email, or chat
Diagnose and troubleshoot hardware and software issues
Provide clear and effective communication to ensure client satisfaction
Collaborate with the IT team to identify and implement solutions
Maintain accurate records and documentation of support activities
Stay up-to-date with the latest technologies and industry trends
Escalate complex issues to senior technical support staff as needed
What we're looking for:

Proven experience in a technical support or help desk role
Strong problem-solving and critical thinking skills
Excellent communication and customer service abilities
Proficiency in using various software applications and hardware
Ability to work independently and as part of a team
Commitment to continuous learning and professional development

What we offer:

At FMSS Inc., we are dedicated to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our company culture values collaboration, innovation, and work-life balance, ensuring our team members can thrive both personally and professionally.