Technical Support Professional-Ams

Technical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages.
Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, as defined in the Standard Operating Procedure manual.
Escalate to next level (L2 / L3) depending on the complexity of the incident / problem.
L2 Technical Support: Perform, and manage Medium to Complex production (Technical) support tasks and activities that require in-depth subject matter knowledge regarding application, and its functionality along with the key technology using which the application is developed (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework, following the Standard Operating Procedure manual and escalate to L3 depending on the complexity of the incident / problem.
Required Technical and Professional Expertise:

Graduate of any 4 year course
At least 2 years Technical Support Experience
Amenable to report on site in Quezon City (UP Ayala Technohub)
Amenable to any shift schedule
Amenable for a Fixed Term – Long Term employment