Technical Support Professional-Ams

Job Description:

• Involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
•    Assist with the co-ordination in administration matters such as contract renewals, SSL Cert purchases and renewals.
•    Liaise closely with business users and build good rapport.
•    Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
•    Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
•    Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
•    Provide periodic updates and reports to internal and user management